Terms and conditions of use

Return & Refund Policy

Thanks for shopping at Belle-Modelle.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Accepted Payment Methods

The following types of cards are accepted payment methods on Belle-modelle.co.uk - Visa, Mastercard, American Express, JCB and Maestro.

Contact Us

If you have any questions on how to return your item to us, please call us on 01308 301298, or contact via our online form by clicking here.

Delivery Shipment

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Hermes with tracking.  Whichever shipment choice you make, we will provide you with a link to track your package online. If an item is out of stock dispatch may take longer, we will inform you of the delivery time if this is the case. Some items are made to order, you will be informed of this in the description of the product and advised on delivery waiting times.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

 

Boxes are amply sized and your items are well-protected.